CARO handles scheduling, inquiries, and follow-ups with the warmth of your best front-desk agent — and the consistency of AI that never clocks out.
A unified voice and engagement strategy for hospitals that put patients first.
Replace long hold queues and rigid IVR trees with natural, protocol-driven conversation — booking, package reservations, directions, resolved on the first try.
AI virtual agents and skilled call center agents work side by side — handling routine volume autonomously, escalating only what truly needs a human.
Post-visit follow-ups, discharge check-ins, and preventive outreach — run automatically, at scale, so no patient falls through the cracks.
24/7 booking, registrations, package reservations, and billing queries — zero hold time, every time.
Automated reminders and recovery calls turn no-shows into rescheduled visits — lifting conversion 25%+.
Post-visit, chronic-care, and preventive outreach run as structured workflows — not a to-do list someone forgets.
CARO surfaces surgeries and consults hidden in clinical notes, converting them into tracked, actionable leads.
CARO listens, understands, and acts — handling routine calls end-to-end, and handing off complex cases to a live agent with full context.
Inbound and outbound calls managed end-to-end for routine use cases.
Patients book and reschedule through fluid conversation, not keypad menus.
Seamless transfer to a live agent, with full context, the moment empathy or judgment is needed.
Regional-language support so every patient feels heard, not processed.
Every interaction — human or AI-handled — runs through the same intelligence layer.
Nothing gets lost, nothing gets misremembered.
Flags frustration or distress before it becomes a complaint.
100% call coverage — not a 10% weekly sample.
Every call auto-documented and categorized.
Real-time visibility into queues, SLAs, and agent load.
Deeper insight into what's actually happening on the line.
CARO's infrastructure doesn't just automate — it recognizes when a conversation needs a human, and hands off instantly with full context.
Handled autonomously by CARO
AI-assisted, human-reviewed
Instant handoff to a live professional
"Every interaction is monitored for clinical signals — ensuring no patient falls through the cracks."
High call volumes and manual booking pushed abandonment past 45%. Disconnected systems forced agents into constant app-switching, fragmenting the patient journey.
CARO deployed its full AI contact center suite — real-time HIS integration, 24/7 triage, and end-to-end journey tracking.
"Seamless inbound and outbound patient support across the entire care journey — Achala has transformed how we engage with our patients." — AIG Hospitals, Hyderabad
4+ years of domain focus, deployed at 20+ of India's largest hospitals.
40–60% faster response without losing the human touch.
90,000+ monthly interactions, 25%+ higher conversions.
Handle peak volumes and after-hours coverage without added headcount.
Every call reviewed — not a sample, all of them.
See how CARO transforms patient access and hospital operations — from the first ring to full recovery.